Refund policy

Refund & Returns Policy

Last updated: 24.06.2026

Thank you for shopping with Kiril Avramov ("we", "us", "our") at kryoaria.store.

We want you to be completely happy with your KRYO ChillMat. This policy explains your right to cancel and return your order, in line with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Your 14-day right to cancel

You have the right to cancel your order within 14 days of receiving your item, for any reason and without giving a justification.

To start a return, contact us at support@kryoaria.store with your order number. We will send you instructions on how and where to return the item.

Please do not send anything back before contacting us — returns sent without prior authorisation may not be processed.

Conditions for a return

  • You must notify us within 14 days of receiving your item.
  • You then have a further 14 days to send the item back to us.
  • The item should be returned in a resaleable condition.
  • Any free gift received with the order (such as the travel bowl) should be returned with the item.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, we will refund you to your original payment method within 10 business days (no later than 14 days after we receive the goods back).

 delivery was free, so no delivery cost applies.

Shipping costs :

 You are responsible for the cost of returning the item to us. We recommend using a tracked service, as we cannot be responsible for items lost in transit.]

Faulty or damaged items

If your item arrives faulty, damaged, or incorrect, contact us immediately at support@kryoaria.store with your order number and clear photos of the issue. Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund for faulty goods, and we will cover any return shipping in these cases.

How to contact us

To start a return or ask a question about this policy:

Kiril Avramov Email: support@kryoaria.store Address(not for returns): Vasil Levski 95, Stara Zagora, Bulgaria