Privacy policy

Privacy Policy

Last updated: 24.06.26

This Privacy Policy describes how Kiril Avramov ("we", "us", "our"), operating the website kryoaria.store ("the Site"), collects, uses, and protects your personal information when you visit or make a purchase from the Site.

We are committed to protecting your personal data. As we are based in Bulgaria and sell to customers in the United Kingdom, we handle your data in line with both the EU General Data Protection Regulation (GDPR) and, for UK customers, the UK GDPR and Data Protection Act 2018.

Who we are

The data controller responsible for your personal information is:

  • Business name: Kiril Avramov
  • Address: Vasil Levski 95, Stara Zagora, Bulgaria
  • Email: support@kryoaria.store
  • Company registration number (if applicable): Not applicable — sole trader (individual)

What information we collect

When you visit the Site or place an order, we may collect:

  • Order information: your name, billing and shipping address, email address, phone number, and the details of the products you order.
  • Payment information: processed securely by our payment provider. We do not store full card details on our servers.
  • Device and usage information: your IP address, browser type, time zone, the pages and products you view, and how you interact with the Site. This is collected automatically through cookies and similar technologies.

How we use your information

We use your personal information to:

  • Process and fulfil your orders, arrange shipping, and send order confirmations.
  • Communicate with you about your order or respond to customer support requests.
  • Detect and prevent fraud.
  • With your consent, send you marketing communications about our products and offers (you can unsubscribe at any time).
  • Improve and optimise the Site.

We rely on the following legal bases for processing your data: performance of a contract (to fulfil your order), our legitimate interests (to run and improve our business and prevent fraud), your consent (for marketing and non-essential cookies), and our legal obligations.

Who we share your information with

We share your information only with the service providers we need to run the Site and fulfil your orders, including:

  • [PAYMENT PROCESSOR — e.g. Shopify Payments / Stripe / PayPal] — to process payments.
  • Our e-commerce platform (Shopify) — to host the Site and manage orders. You can read about how Shopify handles data at https://www.shopify.com/legal/privacy
  • Our fulfilment partner — to ship your order. They receive only the information required to deliver your package.
  • [ANALYTICS / MARKETING TOOLS — e.g. Meta Pixel, Google Analytics, Klaviyo] — to understand Site usage and, where you have consented, to show you relevant ads.

We may also disclose your information where required by law.

Some of these providers may process your data outside the UK. Where they do, we rely on appropriate safeguards (such as UK-approved data transfer mechanisms) to protect it.

Cookies

We use cookies to make the Site work, remember your preferences, understand how the Site is used, and (with your consent) deliver relevant advertising. Non-essential cookies are only set after you give consent through our cookie banner. You can manage or withdraw consent at any time through the cookie settings on the Site or your browser.

How long we keep your data

We retain your order information for as long as necessary to fulfil your order and to meet our legal, accounting, and tax obligations. After that, we delete or anonymise it, unless you have asked us to keep you on our marketing list.

Your rights

Under GDPR / UK GDPR you have the right to:

  • Access the personal data we hold about you.
  • Ask us to correct inaccurate data.
  • Ask us to delete your data ("right to erasure").
  • Object to or restrict how we process your data.
  • Request a copy of your data in a portable format.
  • Withdraw consent at any time (for example, for marketing).

To exercise any of these rights, contact us at support@kryoaria.store. We will respond within one month.

If you are unhappy with how we handle your data, you have the right to complain to a data protection authority. As we are based in Bulgaria, our lead authority is the Commission for Personal Data Protection (CPDP) at https://www.cpdp.bg. If you are a UK resident, you may also complain to the UK's Information Commissioner's Office (ICO) at https://ico.org.uk/make-a-complaint/

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

Contact

For any questions about this Privacy Policy or your personal data, contact us at:

Kiril Avramov Email: support@kryoaria.store Address: Vasil Levski 95, Stara Zagora, Bulgaria